Among other action and adventure games, Square Enix is a well-known Japanese video game publisher, best known for the Final Fantasy series, Tomb Raider, and Life is Strange. On the other hand, a few players have mentioned receiving the error number i2501 when trying to pay using their Square Enix account. unable to find help seems to irritate gamers. Since every user’s situation is different when it comes to payment options, the moderators of some forums move the discussion to a different help tab. There have also been reports of support staff members not replying for weeks. You don’t need to worry; this article has all the fixes you need.
How to Resolve Error Code i2501 in Square Enix
The Square Enix error message shows that the platform security has identified your IP address or account and has blocked it from making purchases. If the key you’re using is for a different account than the one you’re inputting it into, this may also occur. The vast majority of players who have reported this issue are from Asia and the Middle East.
What Causes Square Enix Error Code i2501?
The main reason for this error notification was incorrect payment information.
- You have to use a credit/debit card issued by the country you are visiting.
- It could be required to turn off your VPN or proxy to make secure payments.
- Excessive use of the same card to link multiple Square Enix accounts
- The cards may have incorrect data on them, or they need to be temporarily disabled.
- International payments are not supported by all credit and debit cards.
- the existence of corrupt or broken cookies or cache
- Before making any payments, make sure you have a reliable, active connection and the right kind of payment card.
Method 1: Turn Off Ad Blockers
You want to stay away from some types of ads when you’re playing Final Fantasy XIV or browsing any website. It has been shown that removing the ad-blocking extension, waiting a few hours, and then attempting to make another payment will fix issue code i2501, even though ad blockers don’t seem to have contact with payment systems.
- Launch your web browser (such as Chrome) and select the More tools option by clicking the three dots icon.
- Next, choose the Extensions menu item
- At this point, turn off the AdBlock extension toggle.
- Try rebooting your browser to see if the issue continues.
Method 2: Clear Browser Cache Files
When you visit many websites at once, the browser saves any remaining files, just like the system cache does. Furthermore, many problems, including the i2501 error code, could be put on by your browser history. Therefore, the best course of action is to remove the browser’s history, cookies, and cache.
- Open a browser of your choice, such as Google Chrome.
- Next, as seen in the provided image, click the three-dotted symbol under More Tools > Clear Browsing Data.
- In the Clear browsing data window, be sure you check the following choices.
- Looking throughout past events
- Cookies and additional website data
- files and photos that are cached
- Select the Time range option for ll time now.
- Finally, select Clear Data.
Method 3: Turn Off VPN and Proxy Servers
Your internet experience will be more functional, secure, and private if you use a VPN or proxy. To avoid a large amount of illegal requests from hitting its payment service, 20Square Enix created an anti-scam mechanism. To protect funds and stop rogue payments, it also rejects payments made via VPNs or proxies. It is advised to disable VPNs and proxies to fix issue number i2501 since many service providers—especially financial institutions—have banned private connections that call for constant internet access for transparency-related reasons.
Step 1: Disable VPN
In the Windows Search Bar, search VPN Settings and press the Windows key. Then, click Open.
- Click the Settings button and choose the Connected VPN (vpn2, for example).
- Press the button to disconnect.
- Next, under Advanced Options, turn off the switches for the following VPN options:
- Allow VPN access over metered networks.
- Allow VPN access when roaming.
Step 2: Disable Proxy Server
- To open Settings, simultaneously press Windows and I.
- Next, select the Network & Internet setting to access it.
- Open the left pane and select the Proxy tab.
- Disable the option to use a proxy server.
- Verify if the error code i2501 disappeared. Proceed to the following option if that fails.
Method 4: Use Other Browsers
If the problem continues with Google Chrome, try using a different browser, like Firefox. If the error remains, you could try making the payment again in Mozilla Firefox in Incognito mode to check if the issue has been resolved. The following are the steps to follow:
- Launch Firefox and select the three dashes symbol found in the top-right corner of the screen.
- To activate Incognito mode, choose the New Private Window option from the menu.
Note: To activate private browsing in Firefox, you can also press the Ctrl + Shift + P keys simultaneously on Windows.
- Verify when the error code has disappeared.
Method 5: Process Payment Through Phone
Another way to get around Square Enix error code I2501 is to use the browser on your mobile device to make payments. Even if it has a low success rate, it is still important to try. In a few instances, it seems to function even though the IP and payment data are similar. Additionally, you should attempt paying with a different system and, ideally, a different internet connection. Switching ISPs just to pay is helpful as well.
Method 6: Wait for 24 hours
You should wait at least 24 hours before trying again if none of the previously mentioned techniques work. Try completing the payment using a different, open internet connection without a proxy or VPN after you’ve delayed a full day. These are some additional details about the Square Enix payment system.
A feature of Square Enix’s anti-fraud system prevents any card payments from being accepted if the system has rejected them more than twice.
If you try more than twice, you may be able to extend the 24-hour time limit to up to 30 days.
If you frequently try to use the website to make payments and are unsuccessful, you will be suspended. In the worst-case situation, you might end up on a permanent blacklist.
Method 7: Contact Support
Customers said they had been waiting for an answer for weeks. Some chose to get in touch with the support staff via chat, which proved to be a better option. The last resort is to get in touch with the Square Enix Support Center if none of the solutions listed above work to resolve the issue at hand. There are many factors to take into account when making a payment on our platform; if any of them are not in agreement, you risk being rejected and not being allowed access.
Register on the official Square Enix support page and send a ticket. They’ll examine your problem right away and provide you with a way to get back to using Square Enix for payments.
Fill in the ticket using the provided list of details.
Code of error The product or service you are attempting to buy online is Square Enix Country where the card was issued Country where you are physically located ID of the account payment method that you are trying to use The credit card type that was used, the name of the bank that issued it, and the total amount of times that your payment was turned down.
