Solve Windows 10’s WD My Passport Ultra Not Detected issue

Windows 10 PCs and laptops can be used with the WD My Passport Ultra external hard drive. However, some users complained that Windows 10/8/7 does not identify the WD My Passport Ultra on their connected desktops and laptops. If your external hard drive or WD My Passport Ultra hard drive is not visible on your computer, you cannot access or use it. The fact that they are experiencing this issue could cause their business to cease operations. To find out why your WD My Passport Ultra is not identified and how to resolve it, follow this tutorial.

How to Correct WD Windows 10 Is Not Detecting My Passport Ultra

Digital Western My Passport Ultra is a brand of portable external hard drives. The drives are USB-C compatible and offer a stylish metal design. Three sizes are available: 1TB, 2TB, and 4 TB. Tell us more about the WD My Passport Ultra hard disk.

• WD (Western Digital) equipment is commonly used to store large amounts of data, including pictures, movies, and music.
• If you utilize the WD My Passport Ultra drive to backup and save a variety of files, including documents, music, movies, and photos, you will have enough disc space.
• Furthermore, Windows 10, Windows 8.1, and Windows 7 are the operating systems that format WD My Passport Ultra. Unless you intend to utilize it, You don’t have to reformat it for use with other operating systems.
• Since My Passport Ultra Drive has been built using real WD parts, it is dependable and long-lasting. With up to 4TB of capacity and a 3-year limited security, you may use the storage for years to come.

Let’s first discuss the reasons why WD My Passport isn’t showing up on the computer before going on to the solutions.

Why Does My Computer Not See WD My Passport?

The following are why your PC is not detecting your WD My Passport Ultra.

1. An incorrect USB port, cable on the PC, or a broken USB hub.
2. There is no drive letter assigned to the WD My Passport drive.
3. The disc known as WD My Passport becomes unreadable because of a damaged file system or bad sectors.
4. There is no longer support for the WD My Passport drive driver.
5. Universal USB controller drivers are no longer supported.

Below is a list of a few related issues:

• WD, my passport issues: The most common issue is that File Explorer cannot see the disc, and Windows cannot identify it. To fix this, go through the article.
• According to the WD passport, the connected drive isn’t accepted in this particular case. Thus, the exact solutions are applied.
• Drive WD My Passport Ultra: The DVD is installed automatically on Windows. If something goes wrong, a Driver Manager might be able to find a better driver for your device.
• Here is how to fix these problems so that your external hard drive, WD My Passport Ultra, may be seen on your computer again.

Method 1: Use Alternative USB Cable

Attach My Passport Ultra to a different USB port on your laptop or PC. It’s conceivable that the port you’re using to connect your drive is the issue, not your disk directly. If this is the case, changing the cable may solve the issue.

• If you are still able to find your WD My Passport drive after placing it into a different USB port, then your USB port is broken. You may also try inserting it into a different computer to check if it functions.
• Additionally, connect the My Passport Ultra drive to another USB port. Some users report that while the drive is detected when connected through USB 2.0 slots, it is not detected through USB 3.0 ports. Thus, one of the USB controllers could be the source of the issue.
• If the WD My Passport Ultra isn’t detected by any of your USB ports, try using a different USB cord. It’s possible that not every computer can always use the USB cord.
• In some cases, the USB cable may develop an issue that prevents the computer from identifying the WD My Passport Ultra disc. You will want a new USB cable to connect your hard drive to the computer.
• Ensure that the USB cord has been tested in every port. If there are cable and port issues, it is better to be safe than sorry.

Method 2: Use Hardware and Devices Troubleshooter

The Hardware and Devices troubleshooter is used to identify and resolve external hardware issues. It is a useful development technique to keep in mind when a device isn’t detected. You could try running the hardware and device troubleshooter using our guide’s instructions. To resolve problems, use the Hardware and Device Troubleshooter. Check to see if the problem has been resolved after using the hardware troubleshooter.

Method 3: Use Disk Management

Windows could detect user changes to the drive letter and path for My Passport Ultra.Use the steps given below to do this.

1. Choose Disk Management by simultaneously pressing the Windows and X keys.
2. The WD My Passport Ultra drive can be right-clicked. To change the drive letter and paths, click.
3. Select the Add… option.
4. Choose “Assign the following drive letter.”
5. Next, select a drive letter using the drop-down menu.

6. Select “OK.”

Method 4: Uninstall WD Device Driver

A USB controller is a chip or other device that enables a computer-USB connection. You can find the USB controller in Device Manager.

In the event that the Universal Serial Bus (USB) Controller has a yellow exclamation mark next to it, the device driver has not been installed correctly. In this case, your PC will not identify any USB devices. This could be the reason why Windows 10 is unable to identify your WD My Passport Ultra.

1. Type Device Manager into the Windows keypad and select Open.
2. Extend controllers for the Universal Serial Bus.
3. Perform a right-click on the controller’s external hard disk. Click Uninstall.
4. Verify whether the WD Restarting your computer has fixed the My Passport not recognized issue.

Method 5: Update the WD Device Driver

The WD A flawed or out-of-date driver could be the source of the problem “My Passport not detected or recognized.” Updating device drivers supposedly resolved other customers’ issues with WD and my passport not showing up on my PC.

1. Use the Windows Search to open Device Manager.
2. To expand Disk Drives, double-click on it.
3. Select Update driver with a right-click on the driver.
4. Select “Search automatically for drivers” after that.
5. The computer will automatically install any new drivers it finds and ask you to restart it.
6. In the event that you receive a notification indicating that the optimal driver is pre-installed, you can utilize Windows Update’s “Search for updated drivers” feature.

7. You’ll be asked to choose View optional updates on the Windows Update screen.
8. Check the boxes next to the drivers you wish to install, then click the “Download and Install” button.

Method 6: Run Malware Scan

Viruses or malware may sometimes cause WD. My Passport Ultra is not being discovered; this is the problem. After running a virus scan on your computer, you can use an anti-virus program to remove the infection. You could try following our guide’s instructions and launching the antivirus program. How can I make my computer scan for viruses? Check to see if the problem has been resolved after doing the antivirus scan.

After trying the above fixes and your WD hard drive still won’t appear or be identified, you should see if there are any physical issues with your WD My Passport drive. Another option is to bring it to a hard drive repair business to check for any physical problems with your gadget.